refund policy

SOULS PRODUCTS:

Souls is able to exchange or provide store credit on your unused item within 15 days of receiving your order.

Please email info@shopsouls.com

1. A photo of your item

2. The reason for your exchange.

We will process your exchange or store credit. Your store credit is valid from 1 year after date of issue.  

Please allow 5-10 business days for the new product to ship OR the store credit to be emailed to you once the exchange has been confirmed.  

SOULS EVENT TICKETS:

All tickets are non-refundable but can be transferred up to 24 hours prior to the event start time. Please email info@shopsouls.com if you have any questions or concerns about your ticket purchase.